Public liability insurance through RHS

[john9159]

On 20 September 2011 I applied for membership to RHS for my allotment society. I was aware that far cheaper options were available but the application to RHS was not my choice.

Joining RHS was predominantly to acquire public liability insurance and involved paying £44 for affiliation to RHS and a further £90 for PLI.

No communications were received from RHS although they did claim an information pack was sent by post when I 'phoned on 16 Oct..

On 24 Oct I received a letter with a form with what appeared to be a further request of £69.20, I have no idea what this was for as money had already been sent.

I have sent several e-mails in which I have insisted on a refund but have received no reply; it appears all e-mail, post and 'phone calls go to a single person.

I get the impression to scheme is being run by some little old biddy in a quiet office somewhere in the depths of the RHS building (or maybe even from home) as in the Wonga ad on TV where the characters are supping tea and chatting all day.

I need to know which body outside of the RHS I can make a complaint to, someone with some serious clout as I have parted with the societies money and have no insurance to show for this.

[Pot man UK]

What about treatening to take them to trading standards? Just the treat might get them off their behinds!

Hanging Basket Pots | Pot Tastic

[john9159]

Thanks, I may just do that as well as contact Dan Wolfe who is the the Director of Members, Media and Art. This name has just come my way this morning.